Refund Policy
Last updated: December 9, 2025
30 Day No Questions Asked Money-back Guarantee
Fail your exam? We'll refund your $4.99 premium purchase. No questions asked.
Our Promise to You
We're so confident in our exam preparation materials that we offer a 30 Day No Questions Asked Money-back Guarantee. If you fail your certification exam, your money will be refunded back - no questions asked.
This isn't just a marketing gimmick - it's our commitment to your success. We only win when you win.
Eligibility Requirements
To qualify for our refund guarantee, you must meet ALL of the following criteria:
Complete All Practice Questions
You must have attempted at least 90% of all available practice questions for your certification exam.
Score 85%+ on Mock Exams
You must have achieved a score of 85% or higher on at least 3 complete mock exams within the app.
First Attempt Failure
This guarantee applies only to your FIRST attempt at the official certification exam.
Submit Within 30 Days
You must submit your refund request within 30 days of your failed exam date.
How to Claim Your Refund
- Gather Documentation: Prepare your official exam score report showing a failing result
- Email Us: Send your refund request to [email protected]
- Include Required Information:
- Your app store purchase receipt
- Official exam score report (with failing score)
- Screenshots of your in-app progress showing completed questions and mock exam scores
- Email address associated with your purchase
- Wait for Review: We'll review your request within 5 business days
- Receive Refund: If approved, refund will be processed within 7-10 business days
What's NOT Covered
Our refund guarantee does NOT apply in the following situations:
- Second or subsequent exam attempts
- Free version users (premium purchase required)
- Requests submitted more than 30 days after exam failure
- Incomplete practice requirements (less than 90% questions attempted)
- Mock exam scores below 85%
- Fraudulent or falsified documentation
- Account sharing violations
Standard Refunds
For refund requests not related to exam failure:
- Within 24 hours: Full refund, no questions asked
- After 24 hours: Reviewed on a case-by-case basis
Standard refunds must be requested through the Apple App Store or Google Play Store, as they process all payments.
Frequently Asked Questions
A: We review requests within 5 business days. If approved, refunds are processed within 7-10 business days.
A: Congratulations on passing! Our guarantee specifically covers exam failures. Standard refund policies apply for other requests.
A: Yes, the guarantee applies to any certification exam we offer preparation materials for.
A: The guarantee only applies if you purchased premium BEFORE taking the official exam.
Contact Us
Have questions about our refund policy? We're here to help:
- Refund Requests: [email protected]
- General Questions: [email protected]
- Contact Form: examcert.app/contact
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