ServiceNow CSA (Certified System Administrator): Guide 2026
Master ServiceNow platform administration.
What is ServiceNow CSA?
The ServiceNow Certified System Administrator (CSA) is the foundational certification that validates your ability to configure, implement, and maintain ServiceNow instances. Updated for the Yokohama release, it emphasizes user experience, automation, and security.
Quick Exam Facts (Yokohama)
- Duration: 90 minutes
- Format: 60 questions (MC, multi-select)
- Passing Score: 70%
- Cost: $150 USD
- Experience: 3-6 months recommended
- Maintenance: Delta exam per release
Exam Domains
| Domain | Weight |
|---|---|
| Platform Overview and Navigation | 7% |
| Instance Configuration | 13% |
| Self-Service and Process Automation | 18% |
| Database Management | 17% |
| User Administration | 15% |
| Data Migration and Integration | 15% |
| Core Functions | 15% |
Key Topics
Platform Navigation
- Application Navigator
- List and form views
- Workspaces and dashboards
- Service Portal basics
Database Administration
- Tables, records, and fields
- Schema relationships
- Dictionary management
- Import sets and transform maps
User Administration
- Users, groups, and roles
- Access Control Lists (ACLs)
- Security policies
- SSO and MFA configuration
Automation
- Business Rules
- UI Policies and Actions
- Flow Designer
- Notifications and events
2025 Updates
- Security Center coverage
- Shared Responsibility Model
- Enhanced AI features
- Yokohama release-specific features
Career Impact
- Average salary: $85,000 - $120,000 USD
- ServiceNow Administrator roles
- Platform implementation positions
- Gateway to CIS and CAD certifications
🎯 Related Practice Exams
Prepare with free practice questions on ExamCert:
Plan Your Study Journey
Use our free tools to optimize your preparation